Automotive Warranty Claims Supervisor Job at SNI Companies, Austin, TX

ckZyd2JrUnpxaVRxenNzTUtDTTZWa0pTT0E9PQ==
  • SNI Companies
  • Austin, TX

Job Description

Call Center Supervisor with Automotive/Mechanical knowledge $75-80K

SNI Companies has partnered with an amazing north Austin third party Automotive Warranty firm with an outstanding reputation and established client base across the country to add new fulltime addition to the team!

Hybrid work schedule, Competitive Salary, Bonuses and Benefits package

Are you the Ideal candidate?

5 plus years Call Center or High call volume environment experience as a Supervisor or Manager of at least 10 or more team members focusing on process improvement, consistent mentoring and coaching on KPI's Metrics and performance.

Advanced Excel Skills

  • Knowledge of warranty claims processes, or automotive/consumer product warranties is a plus
  • Must have excellent verbal and written communication skills
  • Critical thinking skills
  • Ability to read and understand contractual language
  • Dealer or manufacturer experience a plus
  • Maintain high and consistent production level as assigned
  • Track and analyze Key Performance Indicators (KPIs) related to examiner performance and Claims Center service response times (SLAs)
  • Review warranty claims history for dealer partners upon request..
  • Assist the Claims Manager and Director with scheduled and unscheduled internal and external claim file audits.
  • Conduct trend analysis to identify potential adverse claims results or operational improvement opportunities.
  • Maintain a continual working knowledge of products and services.
  • Mentors and assists with training and coaching of examiners

Job Tags

Full time,

Similar Jobs

River Brokers

Staff Litigator Job at River Brokers

 ...various industries such as gas stations, liquor stores, hospitality, fast food, bars/restaurants, dry cleaners, strip malls, and land...  ...Role Description This is a part-time hybrid role for a Staff Litigator at River Brokers in Sandy Springs, GA, with flexibility... 

Orca

Social Media Manager (Part-time) Job at Orca

 ...Initial Screen (60 min) This will be with Isaac, our COO. He'll try get an understanding of your experiences, how you approach social media marketing, and see your familiarity with crypto Twitter. It is also an opportunity for you to learn more about the role and company.... 

Diligente Technologies

Sr Network Engineer Data Center ( Onsite, Cisco, Wireless, switch, Azure) Job at Diligente Technologies

 ...(VNET, ExpressRoute), InfoBlox Monitoring tools (e.g., Dynatrace), Forward Network Desirable: Network Access Control Security posture assurance Configuration drift remediation Disaster recovery planning ITIL certification/experience preferred... 

VitalCore Health Strategies

Paramedic Job at VitalCore Health Strategies

 ...The Paramedic provides patient care under the direction of the Medical Director or Heath Servic e Administrator. Must be a current...  ...skills, experience, and unique perspectives. Keywords: EMT, Emergency Medical Technician, Paramedic, corrections, correctional facility... 

BioTalent

Head Of Quality Assurance/ Quality Control Job at BioTalent

Quality Assurance Manager Medical Device - 5 Days Onsite Requirement A fast-growing medical device company is seeking a Quality Manager to lead day-to-day operations across Quality Assurance, Quality Operations Engineering, Calibration, and Receiving Inspection ...